Support Board
Date/Time: Sat, 23 Nov 2024 10:55:53 +0000
Question about account
View Count: 2277
| [2013-06-27 13:01:48] |
| GmA - Posts: 20 |
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Hello Support Bard! I've got a message that trial period of my account is expired and I have now to pay to continue with Sierra Charts. At the same time I am a Customer of Transact Futures. Could I use Support board to ask the questions or should I pay first? Thanks in advance and |
| [2013-06-27 16:53:06] |
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Please let us know what questions you have at this time. When you are ready to make a payment, please do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-27 19:04:17] |
| GmA - Posts: 20 |
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Hello again! Thank you. I woulsd like to use sc.IsUserAllowedForSCDLLName in my studies. Based on the description, I have to provide you DLL name and usernames of people using those studies. Because of that I have the following questions: 1. Should I have paid account with Sierra charts or it is not obligatory? 2. Could you please still respond for my question from first mail about the support in case I am a Transact Futures Customer. 2. Should people using my studies have paid SierraCharts account? 3. Will this feature be working if people using my studies are the Customers of Transact Futures or other brokers? What information has to be sent to you then? 4. Are there any limitations for the number of people under that feature? Thanks in advance and Regards GmA |
| [2013-06-27 19:41:52] |
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You need to provide us the SCDLLName from your source code file. We do not need any Sierra Chart Account Names. You will be given a control panel to enter those. 1. You do not need a paid account for this. 2. We can help you with basic questions. 3. Yes. But they can use Sierra Chart provided through a broker. 4. Yes. You can control access to your custom studies for these users through the control panel we will provide. 5. No limitation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-28 08:54:45] |
| GmA - Posts: 20 |
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Hello! SCDLLName will be "Spread_Change". Could you please provide Control Panel for it. Thanks in advance and |
| [2013-06-28 16:23:01] |
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Your Sierra Chart account has been set up to manage the custom studies with that SC DLL Name. We will provide further details by email to you. Sierra Chart Support Date Time Of Last Edit: 2013-06-28 17:58:19
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