Support Board
Date/Time: Sat, 23 Nov 2024 10:49:58 +0000
cannot log to lmax real
View Count: 3765
| [2013-06-24 16:28:27] |
| User20108 - Posts: 32 |
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Hi i followed your instructions on setting up lmax real but cannot log to my account please advice i can log to lmax data service but not trading |
| [2013-06-24 16:39:55] |
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Please post the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2013-06-25 03:50:48] |
| User20108 - Posts: 32 |
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Software version: 990 | 2013-06-25 06:47:18 Current Service Package: 5 | 2013-06-25 06:47:18 Usage end date: 2013-07-06 | 2013-06-25 06:47:18 Sierra Chart Historical Data Service is included. | 2013-06-25 06:47:18 Active service: LMAX Data | 2013-06-25 06:47:18 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2013-06-25 06:47:18 2013-06-25 06:47:18 Local computer clock time | 2013-06-25 06:47:18 2013-06-25 03:47:18 GMT time | 2013-06-25 06:47:18 2013-06-25 06:47:18 Time zone adjusted time | 2013-06-25 06:47:18 Time difference to server time: 0 seconds. | 2013-06-25 06:47:18 Program path: C:\SierraChart\ | 2013-06-25 06:47:18 Data Files path: C:\SierraChart\Data\ | 2013-06-25 06:47:18 OS Version Number: 6.1 | 2013-06-25 06:47:18 LMAX Data: Connecting to the market data server. | 2013-06-25 06:47:26 Using server: lmax.sierracharts.com, port 443 | 2013-06-25 06:47:26 LMAX Data - Local market data port: 0 | 2013-06-25 06:47:26 The network socket is connected. | 2013-06-25 06:47:26 LMAX Data: Connected to market data server. Now authorizing. | 2013-06-25 06:47:26 LMAX Data: Connected. | 2013-06-25 06:47:27 Active service: LMAX Trading | 2013-06-25 06:47:33 Disconnecting from data feed due to service change. | 2013-06-25 06:47:33 LMAX Data: Disconnected from the market data server. | 2013-06-25 06:47:33 LMAX Data: Disconnected from the market data server. | 2013-06-25 06:47:33 LMAX Trading: Connecting. | 2013-06-25 06:47:33 LMAX Trading: Connecting to Trade server: :443 | 2013-06-25 06:47:33 The network socket is connected. | 2013-06-25 06:47:33 The socket starting SSL connection. | 2013-06-25 06:47:33 Requesting symbol settings for sclmax. Overwrite = on. | 2013-06-25 06:47:33 The SSL socket connected. | 2013-06-25 06:47:34 LMAX Trade FIX Session: Sending the Logon message. | 2013-06-25 06:47:34 LMAX Trade FIX Session: Received a Logout message. Text = User not authorized | 2013-06-25 06:47:35 LMAX Trade FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-06-25 06:47:35 The SSL socket was shut down successfully. | 2013-06-25 06:47:35 LMAX Trade FIX Session: Logged out and disconnected. | 2013-06-25 06:47:35 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-06-25 06:47:35 To prevent further connection attempts, select File >> Disconnect. | 2013-06-25 06:47:35 Ignored socket Close call based on current socket state. | 2013-06-25 06:47:35 LMAX Trading: Disconnected from the market data server. | 2013-06-25 06:47:35 LMAX Trading: Disconnected from trade and market data servers. | 2013-06-25 06:47:35 Date Time Of Last Edit: 2013-06-25 04:11:17
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| [2013-06-25 04:12:05] |
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Do you have a Live or Demo account with LMAX? If so, please contact LMAX and let them know you are getting this error: Text = User not authorized when connecting over FIX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-25 12:21:41] |
| User20108 - Posts: 32 |
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you need to have min 1000 usd left in your account otherwise they charge 150 euros per month for inactivity
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| [2013-06-25 16:42:07] |
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Contact LMAX and let them know you are getting this error: Text = User not authorized when connecting over FIX. LMAX controls the connections, we do not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-25 21:03:45] |
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If you do not want to believe us, then we cannot offer assistance. We do know that the name of the server being connected to is not displayed in the log and that will be resolved, but that is not the problem. Please contact LMAX about this. Let them know you are connecting over FIX. They will help you with this. FIX is different and the other programs are not using FIX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-25 21:04:48
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