Support Board
Date/Time: Sat, 23 Nov 2024 10:52:46 +0000
Error 5 on compiler
View Count: 1612
| [2013-06-23 14:33:15] |
| User57124 - Posts: 48 |
|
I have a cpp study this is my first time using Sierra compiler and I got this error. Is this due to my Windows virus ware? How do i fix? thx in advance R |
| [2013-06-23 20:36:32] |
| |
|
We need to see a copy of the Build Output from the Build Custom Studies DLL window. Select the text in that window and select Copy and Paste it here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-25 12:46:51] |
| User57124 - Posts: 48 |
|
yesterday i tried to download new version of Sierra got Error 5 again
|
| [2013-06-25 17:31:10] |
| |
|
So you mean you got this error when you selected Help >> Download Current Version? If so, please provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-25 17:50:20] |
| User57124 - Posts: 48 |
|
Yes when i tried to download current version for update I received Error 5. Software version: 976 | 2013-06-24 19:29:19 Current Service Package: 5 | 2013-06-24 19:29:19 Usage end date: 2013-07-23 | 2013-06-24 19:29:19 Sierra Chart Historical Data Service is included. | 2013-06-24 19:29:19 Active service: Rithmic 01 | 2013-06-24 19:29:19 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-24 19:29:19 2013-06-24 19:29:19 Local computer clock time | 2013-06-24 19:29:19 2013-06-24 23:29:19 GMT time | 2013-06-24 19:29:19 2013-06-24 19:29:19 Time zone adjusted time | 2013-06-24 19:29:19 Time difference to server time: 3 seconds. | 2013-06-24 19:29:19 Program path: C:\SierraChart\ | 2013-06-24 19:29:19 Data Files path: C:\SierraChart\Data\ | 2013-06-24 19:29:19 OS Version Number: 6.1 | 2013-06-24 19:29:19 Rithmic service: Connecting. | 2013-06-24 19:29:25 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-06-24 19:29:25 Using Rithmic Production server. | 2013-06-24 19:29:25 Rithmic Alert Message - Market Data Connection Opened. | 2013-06-24 19:29:26 Rithmic Alert Message - Market Data Connection Login Complete. ok | 2013-06-24 19:29:26 Rithmic Alert Message - Trading System Connection Opened. | 2013-06-24 19:29:26 Rithmic Alert Message - Trading System Connection Login Complete. ok | 2013-06-24 19:29:26 Account information received. | 2013-06-24 19:29:26 Rithmic service - FCM: Vision | 2013-06-24 19:29:26 Rithmic service - IB: OptimusFutures | 2013-06-24 19:29:26 Rithmic Alert Message - PnL Connection Opened. | 2013-06-24 19:29:26 Rithmic Alert Message - PnL Connection Login Complete. ok | 2013-06-24 19:29:26 Rithmic Alert Message - Intraday History Connection Opened. | 2013-06-24 19:29:27 Rithmic Alert Message - Intraday History Connection Login Complete. ok | 2013-06-24 19:29:27 Rithmic service: Connected. | 2013-06-24 19:29:27 A request for the latest software update has been made. | 2013-06-24 19:29:38 Downloading... You can continue to work during the download. | 2013-06-24 19:29:38 Failed to open the file: C:\SierraChart\SierraChartSetup.exe. Windows error code 5: Access is denied. | 2013-06-24 19:29:46 A request for the latest software update has been made. | 2013-06-24 19:32:05 Downloading... You can continue to work during the download. | 2013-06-24 19:32:05 Failed to open the file: C:\SierraChart\SierraChartSetup.exe. Windows error code 5: Access is denied. | 2013-06-24 19:32:13 Date Time Of Last Edit: 2013-06-25 21:00:38
|
| [2013-06-25 20:49:41] |
| |
|
Failed to open the file: C:\SierraChart\SierraChartSetup.exe. Windows error code 5: Access is denied. | 2013-06-24 19:29:46 Please restart/reboot your computer, start Sierra Chart and then select "Help >> Download Current Version". Sierra Chart Support Date Time Of Last Edit: 2013-06-25 21:01:26
|
| [2013-06-25 21:02:12] |
| |
|
If after restarting you still have this error, then you need to disable your anti-malware software. And also have the anti-malware software completely exclude the folder that Sierra Chart is installed to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: