Support Board
Date/Time: Sat, 23 Nov 2024 09:05:16 +0000
GSP Connection Issue
View Count: 2617
| [2013-06-21 14:03:51] |
| infpz - Posts: 826 |
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I remoted into this person's machine and could not get the connection to come up. I did verify they are using the current version of the Sierra and the Bridge, the same versions as I use without issue. I also disabled Windows Firewall and McAfee and added the bridge as exceptions as well. Do you have any idea why this person cannot connect? GSP - Port for executable: 19922 | 2013-06-21 09:56:43 GSP - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2013-06-21 09:56:43 GSP: Connecting to the server 127.0.0.1. Port 19922 | 2013-06-21 09:56:45 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-06-21 09:56:48 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-06-21 09:56:48 To prevent further connection attempts, select File >> Disconnect. | 2013-06-21 09:56:48 GSP: Disconnected from the server. | 2013-06-21 09:56:48 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-06-21 09:56:48 GSP - Port for executable: 24274 | 2013-06-21 09:56:53 GSP - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2013-06-21 09:56:53 GSP: Connecting to the server 127.0.0.1. Port 24274 | 2013-06-21 09:56:56 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-06-21 09:56:59 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-06-21 09:56:59 To prevent further connection attempts, select File >> Disconnect. | 2013-06-21 09:56:59 GSP: Disconnected from the server. | 2013-06-21 09:56:59 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-06-21 09:56:59 GSP - Port for executable: 28626 | 2013-06-21 09:57:04 GSP - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2013-06-21 09:57:04 GSP: Connecting to the server 127.0.0.1. Port 28626 | 2013-06-21 09:57:06 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-06-21 09:57:10 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-06-21 09:57:10 To prevent further connection attempts, select File >> Disconnect. | 2013-06-21 09:57:10 GSP: Disconnected from the server. | 2013-06-21 09:57:10 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-06-21 09:57:10 File >> Disconnect selected. | 2013-06-21 09:57:11 GSP: Disconnected from the server. | 2013-06-21 09:57:11 |
| [2013-06-21 16:41:50] |
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You will need to make sure that McAfee is not blocking Sierra Chart from starting the Bridge. Did you fully disable McAfee? or just the Firewall part of it?
Sierra Chart Support |
| [2013-06-21 16:44:36] |
| infpz - Posts: 826 |
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Just the firewall.
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| [2013-06-21 17:12:13] |
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The Windows firewall should not be blocking the connection. And there is no need to add any exceptions or rules to the Windows firewall for the bridge. In our experience there is little doubt that McAfee is the source of the problem and if disabling McAfee does not help and adding a rule to the McAfee firewall to allow the connection does not help, then the only solution is to uninstall McAfee. McAfee is a very troublesome program. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-21 17:13:08
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| [2013-06-21 17:19:20] |
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When Sierra Chart is making the connection , do you see the little icon in the status area of the Windows taskbar for the bridge program?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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