Support Board
Date/Time: Sat, 23 Nov 2024 08:46:42 +0000
Update erased subcharts
View Count: 1582
| [2013-06-20 13:46:42] |
| User72407 - Posts: 31 |
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Hello, I downloaded the latest version of the software as directed. All my subgraphs (Hoffman Proffessional package) were erased. Is there a way to roll back to the older version, or how do I reinstall my stuff? Thanks, Dan |
| [2013-06-20 15:36:50] |
| infpz - Posts: 826 |
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Dan, Email me if the following does not fix your issue. pz@infinityfutures.com 1. Go to Computer (or My computer) and open the C Drive. 2. Open the SierraChart Folder. 3. Open the SierraChartTransactMA Folder. 4. Move the file called “HoffmanProfessional.DLL” into the “Data” folder. 5. Login normally. |
| [2013-06-20 15:38:49] |
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Thank you for this. Here is the Support Board posting about this: Notice: Required Location of DLL files There is an automatic solution to this that can be implemented. Where the user does not have to do anything. We will contact them about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-20 15:39:05
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| [2013-06-21 03:03:03] |
| User72407 - Posts: 31 |
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infpz: Worked like a champ, thanks! Engineering: I did not try the automatic solution because I was not getting any kind of warning... but the solution offered by infpz did the trick. Thanks to all! |
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