Support Board
Date/Time: Sat, 23 Nov 2024 07:41:07 +0000
Zen-Fire
View Count: 1890
| [2013-06-17 07:19:53] |
| User35471 - Posts: 6 |
|
Hello, I can't connect with GSP to Zen-Fire. Can you help me, please? Thanks. |
| [2013-06-17 07:27:45] |
| |
|
Your account was restricted. Please restart Sierra Chart now and you will be able to connect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-17 07:34:04] |
| User35471 - Posts: 6 |
|
Thanks for the answer, but this is the same problem.
Date Time Of Last Edit: 2013-06-17 07:34:26
|
| [2013-06-17 07:39:50] |
| |
|
After trying to connect, please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-17 07:42:49] |
| User35471 - Posts: 6 |
|
This is the log: GSP - Port for executable: 58305 | 2013-06-17 09:42:23 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-06-17 09:42:23 GSP: Connecting to the server 127.0.0.1. Port 58305 | 2013-06-17 09:42:25 The network socket is connected. | 2013-06-17 09:42:25 GSP: Connected to server. Waiting to send data. | 2013-06-17 09:42:25 GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.0. Provider Name: GSP. | 2013-06-17 09:42:25 GSP - Server protocol version: 1. Client protocol version: 1. There is a protocol match. | 2013-06-17 09:42:25 GSP: Sending logon request. | 2013-06-17 09:42:25 GSP - Starting the connection process to data and trading service. | 2013-06-17 09:42:25 GSP - Logging is enabled. Log file: Rithmic.log | 2013-06-17 09:42:25 GSP - Connecting to Zen-Fire server. | 2013-06-17 09:42:25 GSP - Alert Message: Market Data Connection Opened. | 2013-06-17 09:42:27 GSP - Alert Message: Market Data Connection Login Failed. permission denied | 2013-06-17 09:42:28 GSP connection error | 2013-06-17 09:42:28 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-06-17 09:42:28 To prevent further connection attempts, select File >> Disconnect. | 2013-06-17 09:42:28 GSP: Disconnected from the server. | 2013-06-17 09:42:28 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-06-17 09:42:28 File >> Disconnect selected. | 2013-06-17 09:42:28 GSP: Disconnected from the server. | 2013-06-17 09:42:28 |
| [2013-06-17 07:46:14] |
| |
|
This is the relevant message: GSP - Alert Message: Market Data Connection Login Failed. permission denied | 2013-06-17 09:42:28
Please see step number 17 here for help with this error: https://www.sierrachart.com/index.php?l=doc/Rithmic.php#SetupInstructions We also recommend contacting your broker about this. It is not something we have any control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-17 07:48:30] |
| User35471 - Posts: 6 |
|
Thanks a lot. Goodbye
|
To post a message in this thread, you need to log in with your Sierra Chart account: