Support Board
Date/Time: Sat, 23 Nov 2024 09:22:19 +0000
problem when upgraded to latest sc version
View Count: 1995
| [2013-06-15 19:05:11] |
| workwithus - Posts: 15 |
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had problem when upgraded to latest sc version(988).never had a problem in 3 years with an upgrade.after upgrading to vs 988 and reopening sc i got error message saying sierra chart not responding correctly and wanting to send message to microsoft.when closing this message popup sc would close.i downgraded to 987 and same problem.then downgraded to 983(which i think was my last version) and works fine again.just thought i would give you a heads up.
Date Time Of Last Edit: 2013-06-15 19:06:48
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| [2013-06-15 21:26:46] |
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We would like to contact you would use remote assistance to look into this problem. Could you let us know a good time and also set a telephone number on your account following these instructions: To change your personal information including e-mail address, password and other information, login to the Account Management system located here:
https://www.sierrachart.com/usercp.php For automatic login, select "Help >> Purchase/Account Management", on the Sierra Chart menu. On the Purchase and Account Management page, click the "Manage Account Information" link. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-15 21:36:29] |
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Could you also install the latest version into a different folder on your system. You can download it from here: http://www.sierrachart.com/index.php?l=doc/download.php#download Login and open a chart and let us know if you see a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-16 01:30:13] |
| workwithus - Posts: 15 |
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you can call me now
Date Time Of Last Edit: 2013-06-16 01:30:48
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| [2013-06-16 02:41:05] |
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Problem resolved. The fault was with one of the Kiwi DLL files the user was using. The studies that they need are found in the User Contributed Custom studies provided with Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-17 22:02:07] |
| looking_afar - Posts: 17 |
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Could you give more details on solving the problem? It seems that I have the same one. Here's the log: Exception caught from study function: TrueLive2012c | 2013-06-17 08:58:41 Warning: The Custom DLL study "UserContributedStudies._scsf_TrueLive2012" has just caused a CPU exception. | 2013-06-17 08:58:41 Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from your chart and restart Sierra Chart. | 2013-06-17 08:58:41 Exception caught from study function: TrueLive2012c | 2013-06-17 08:58:41 Exception caught from study function: TrueLive2012c | 2013-06-17 08:59:28 Notice: The study TrueLive2012c has sc.FreeDLL set to True. This should usually only be used during development. Otherwise, it slows performance. | 2013-06-17 08:59:29 Notice: The study TrueLive2012c has sc.FreeDLL set to True. This should usually only be used during development. Otherwise, it slows performance. | 2013-06-17 08:59:29 After getting messages like these for half an hour SC started crashing when I try to switch to the chartbook that contains the chart with Kiwi TrueLive Study. Right now I will try to install an older version to a different folder to open the chartbook and swich the study off, but can I still use this study on a newer version? Or are there supposed to be further problems? Thanks. Update: Ok, I managed to turn the study off. Is there any way I can still use Kiwi's TrueLive with a new version of SC? Date Time Of Last Edit: 2013-06-17 22:11:37
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| [2013-06-17 22:10:06] |
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We are going to recompile the User Contributed Studies and release a new version later today. The custom study you are using may be using some functions which require a recompile due to some minor changes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-17 22:10:21
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| [2013-06-20 20:18:46] |
| workwithus - Posts: 15 |
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When speaking with Wallaby last weekend he mentioned that i should list any kiwi study i need added to the user contributed study list.Could you please add kiwivolume study(i just use the pro-rated volume part).http://www.sierrachart.com/supportboard/showthread.php?t=31999&highlight=kiwi+volume
Date Time Of Last Edit: 2013-06-20 21:12:04
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| [2013-06-21 07:08:26] |
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This is already there but the name is not clear. We will update the name to be KiwisVolume in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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