Support Board
Date/Time: Sat, 23 Nov 2024 07:01:25 +0000
Order Rejected
View Count: 1699
| [2013-06-14 16:14:54] |
| User22736 - Posts: 2 |
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Good Morning, I currently have a ZM/ZL spread I want to unwind through chart trading mode on Sierra Chart/TT. I'm getting the following error message when attempting to close the position. Trade Order Error - TT order update (Rejected). Info: Unknown instrument. Internal Order ID: 3. Symbol: ZL-201307-CME | 2013-06-14 23:37:47 Trade Order Error - TT order update (Rejected). Info: Unknown instrument. Internal Order ID: 5. Symbol: ZM-201307-CME | 2013-06-14 23:45:04 I have contacted Crossland the clearer, but they say this is a Sierra Chart issue which they don't support and that I should speak to you to get it resolved. Please can you look into this and rectify it . Thank you |
| [2013-06-14 16:35:32] |
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When opening a chart or Trade DOM, you need to use the symbols that end with CBOT instead of CME. Most likely this is the problem. Select the correct symbol through File >> Find Symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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