Support Board
Date/Time: Sat, 23 Nov 2024 11:19:17 +0000
LMAX Data
View Count: 2428
| [2013-06-05 07:17:22] |
| iwahc57 - Posts: 6 |
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Hi! I have another problem. Screenshots attached. When the new day bar, bar wrong will draw again normally. I use LMAX data. Thank you!
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 04-06-2013 10-17-10_charts.jpg / V - Attached On 2013-06-05 07:16:38 UTC - Size: 279.58 KB - 605 views 04-06-2013 10-28-35_text_file.jpg / V - Attached On 2013-06-05 07:17:00 UTC - Size: 395.68 KB - 604 views |
| [2013-06-05 13:28:27] |
| ganz - Posts: 1048 |
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Hello SC Support This is looks like SC uses the High and Low values from previous Daily bar to build the next / unfinished Daily bar . The attachment shows the real condition of the current bar from SC Historical Data Service as the only Data source /w no LMAX/ Sorry if I'm wrong. Thank you. http://postimg.org/image/atdy3tqnj/ |
| [2013-06-05 21:07:29] |
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The reason for this is that LMAX does not provide Open, High, Low prices for the day. We have to determine these by reconnecting to the source FIX data feed at the end of the session which is 17:00 New York time. We are now doing that. The prices should be correct going forward from now. There still is a potential for problem and occasionally you are not going to see the correct Daily High and Low prices with LMAX sometimes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-05 21:07:52
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| [2013-06-27 15:09:18] |
| iwahc57 - Posts: 6 |
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Hello SC Support I've experienced a problem w v991/992 LMAX / Win7x32 SC connects to the service w a huge time out Software version: 991 | 2013-06-27 07:33:56
Current Service Package: 3 | 2013-06-27 07:33:56 Usage end date: 2013-07-26 | 2013-06-27 07:33:56 Sierra Chart Historical Data Service is included. | 2013-06-27 07:33:56 Active service: LMAX Data | 2013-06-27 07:33:56 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2013-06-27 07:33:56 2013-06-27 06:33:56 Local computer clock time | 2013-06-27 07:33:56 2013-06-27 06:33:56 GMT time | 2013-06-27 07:33:56 2013-06-27 07:33:56 Time zone adjusted time | 2013-06-27 07:33:56 Time difference to server time: 5 seconds. | 2013-06-27 07:33:56 Program path: C:\SierraChart\ | 2013-06-27 07:33:56 Data Files path: C:\SierraChart\Data\ | 2013-06-27 07:33:56 OS Version Number: 6.1 | 2013-06-27 07:33:56 .... Socket receive error: Windows error code 10053: Программа на вашем хост-компьютере разорвала установленное подключение. | 2013-06-27 07:36:48 Socket closed. No error. | 2013-06-27 07:36:57 LMAX Data: Lost the connection to the server. | 2013-06-27 07:36:57 Connection to the service has been lost or not completed. | 2013-06-27 07:36:58 LMAX Data: Disconnected from the market data server. | 2013-06-27 07:37:18 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-06-27 07:37:18 Also SC hangs for a number of minutes when downloading a history data: http://savepic.org/3810656.png What should I do to resolve it? Thank you. |
27-06-2013 13-17-40.png / V - Attached On 2013-06-27 15:05:36 UTC - Size: 77.47 KB - 527 views  Message Log 2013-06-27 063356.log - Attached On 2013-06-27 15:05:59 UTC - Size: 19.12 KB - 674 views Message Log 2013-06-27 131314.log - Attached On 2013-06-27 15:06:33 UTC - Size: 15.14 KB - 693 views |
| [2013-06-27 17:17:52] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-27 19:58:42] |
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We have examined this issue closely. The network socket connections, handling disconnects and an error conditions on the socket is all instantaneously processed. Our only conclusion is there is something you are doing with Sierra Chart which is creating a heavy CPU load or you have some system problem. Please refer to this help topic: Http://www.sierrachart.com/index.php?l=doc/helpdetails30.html Also be sure to refer to help topic 30.8 on that page: http://www.sierrachart.com/index.php?l=doc/helpdetails30.html#h30.8 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-27 19:59:44
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| [2013-06-28 06:00:30] |
| iwahc57 - Posts: 6 |
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Thanks for the help! The problem was the large amount of data.
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