Support Board
Date/Time: Sat, 21 Dec 2024 18:33:33 +0000
download evening session
View Count: 864
| [2015-04-10 12:46:09] |
| User838407 - Posts: 3 |
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Sierra has stopped downloading my futures charts (ES, Ym, Nq) for the evening session. Under Chart Settings, I have the box checked for "Use Evening Session" and the start is 00:00:00 and the end is 23:59:59. I went to the Edit>Delete All Data and Download for the ES and it took a long time but it filled in all missing data. For years, the evening session has always filled in each morning when I turn on my computer and bring up Sierra Charts. Now is does not. I turn my computer off every night and back on each morning at 5:00 am CT
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| [2015-04-10 17:01:31] |
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Refer to help topic 7.1: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html This must be an issue on the Interactive Brokers side. Therefore, we recommend changing to Sierra Chart service package 3 so most of the historical data is downloaded from the Sierra Chart Historical Data service which is much faster and more reliable. Let us know if you like us to do that. If you are not sure as to the reason for the problem, at the time you have the problem post a copy of the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-10 17:01:41
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