Support Board
Date/Time: Sat, 21 Dec 2024 18:30:35 +0000
still cant connect see log below
View Count: 897
| [2014-11-28 15:42:22] |
| User71389 - Posts: 5 |
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i followed the steps to update sierra chart completed download without a problem or error message but when i run sierra and try to connect It doesnt happen see below Software version: 1214 | 2014-11-28 15:37:30 Uses New Spreadsheets | 2014-11-28 15:37:30 Usage end date: 2014-12-21 | 2014-11-28 15:37:30 Enabled for: Advanced Features. | 2014-11-28 15:37:30 Enabled for: Sierra Chart Historical Data Service. | 2014-11-28 15:37:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-28 15:37:30 Active service: CQG - Iron Beam | 2014-11-28 15:37:30 Time Zone: +00:00:00 (UTC+00) | 2014-11-28 15:37:30 2014-11-28 10:37:30 Local computer clock time | 2014-11-28 15:37:30 2014-11-28 15:37:30 GMT time | 2014-11-28 15:37:30 2014-11-28 15:37:30 Time zone adjusted time | 2014-11-28 15:37:30 Time difference to server time: 4 seconds. | 2014-11-28 15:37:30 Program path: C:\SierraChart\ | 2014-11-28 15:37:30 Data Files path: C:\SierraChart\Data\ | 2014-11-28 15:37:30 OS Version Number: 6.0 | 2014-11-28 15:37:30 Locale Information: C | 2014-11-28 15:37:30 Checking for new symbol settings for cqg | 2014-11-28 15:37:30 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-11-28 15:37:30 HTTP connection to www.sierrachart.com:80 (1164) | Connected. | 2014-11-28 15:37:30 Requesting symbol settings for cqg. Overwrite = on. | 2014-11-28 15:37:30 Symbol settings received. | 2014-11-28 15:37:32 Processed received symbol settings | 2014-11-28 15:37:32 CQG - Iron Beam | Connecting to CQG web API. | 2014-11-28 15:39:07 Connecting to websocket server. | 2014-11-28 15:39:07 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.34 | 2014-11-28 15:39:07 Socket (928) | Connected. | 2014-11-28 15:39:07 Socket (928) | Starting SSL connection. | 2014-11-28 15:39:07 Socket (928) | SSL connection established. | 2014-11-28 15:39:07 Opening websocket. | 2014-11-28 15:39:07 Sending websocket handshake. | 2014-11-28 15:39:07 Received websocket handshake acknowledgment. | 2014-11-28 15:39:08 TRANSPORT OPEN | 2014-11-28 15:39:08 CQG - Iron Beam | Websocket connected. | 2014-11-28 15:39:08 CQG - Iron Beam | Sending market data logon message. | 2014-11-28 15:39:08 CQG - Iron Beam | Logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-11-28 15:39:08 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-28 15:39:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-28 15:39:08 Socket (928) | SSL shutdown indicates not able to send 'close notify'. | 2014-11-28 15:39:08 Socket (928) | SSL has been shut down. | 2014-11-28 15:39:08 Socket (928) | SSL object has been freed. SSL state is now disconnected. | 2014-11-28 15:39:08 Socket (928) | Shutdown and closed. | 2014-11-28 15:39:08 CQG - Iron Beam | Websocket closed. | 2014-11-28 15:39:08 CQG - Iron Beam | Disconnected. | 2014-11-28 15:39:08 Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-28 15:39:08 Date Time Of Last Edit: 2014-11-28 18:40:11
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| [2014-11-28 18:39:22] |
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Contact Iron Beam and let them know you are getting this message from CQG: CQG - Iron Beam | Logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-11-28 15:37:37 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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