Support Board
Date/Time: Sat, 21 Dec 2024 18:07:18 +0000
F.US.QOF15 possible data error?
View Count: 1021
| [2014-11-28 08:54:02] |
| User11942 - Posts: 298 |
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Hi SC, received this message today and there is a gap on my chart (1 PM GMT, session opening). Comparing to other data feeds, it looks like there are some missing data for the symbol. HD Request # 18 | Historical error filtered for F.US.QOF15, Prior High = 72.820000, Prior Low = 72.799995, High = 7291.000000, Low = 7280.000000, Time Difference = 0 seconds, Percentage = 100.000012%. | 2014-11-28 03:43:08 *
Delete and download seems do not help. Any advise please. Trading service is AMP. Thanks.
HD Request # 18 | Historical error filtered for F.US.QOF15, Prior High = 72.820000, Prior Low = 72.799995, High = 7291.000000, Low = 7280.000000, Time Difference = 23402 seconds, Percentage = 334.019923%. | 2014-11-28 03:43:08 * |
| [2014-11-28 22:36:31] |
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We have looked into this and it is not making sense. We want you to update Sierra Chart following these instructions: After that is done, open an Intraday chart for F.US.QOF15. Once the initial download is done, select Edit >>Delete All Data and Download. Once this is done, provide a complete copy of the Message Log. Not a portion. We need to see the entire Message Log. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-29 12:03:25] |
| User11942 - Posts: 298 |
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Please find entire log attached. The gap is still there. Please see screenshots attached.
Date Time Of Last Edit: 2014-11-29 12:19:28
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Private File Private File Private File |
| [2014-11-30 22:05:49] |
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We see no reason for the data error in your Message Log. We have made sure there are no data errors on the server. Re-download the data again by selecting Edit >> Delete All Data and Download. As far as the pricing you see at the time you are making reference to in one of the screen images, that is what was received from the data feed. We cannot comment on that or offer any further help with it. It does not look unusual to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-30 22:06:04
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| [2014-12-01 09:38:07] |
| User11942 - Posts: 298 |
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Thank you for fixing the data. It's OK now.
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