Support Board
Date/Time: Wed, 27 Nov 2024 22:47:52 +0000
TF data problem CQG
View Count: 2469
| [2014-10-06 09:49:54] |
| User11942 - Posts: 298 |
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Hi SC, please see screenshot attached. What could possibly go wrong with AMP CQG data for TF contract today? There are missing bars. Delete and download do not work. Thanks.
Date Time Of Last Edit: 2014-10-06 10:00:27
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 F.US.TFEZ14 15 Min #3 2014-10-06 05_43_11.688.png / V - Attached On 2014-10-06 09:58:35 UTC - Size: 56.85 KB - 457 views |
| [2014-10-06 10:21:41] |
| User11942 - Posts: 298 |
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Moreover, once Delete and Download data is performed, all today's bars disappear except 2 latest. How can I fix that? Current selected Data/Trading service: AMP CQG | 2014-10-06 06:11:26
Intraday data recording state for symbol F.US.TFEZ14 is set to pending. | 2014-10-06 06:16:11 Reloading all charts with filename: F.US.TFEZ14.scid | 2014-10-06 06:16:11 HD Request # 65 | Downloading Intraday chart data for F.US.TFEZ14 to the file F.US.TFEZ14.scid. Service: ampcqg | 2014-10-06 06:16:12 HD Request # 65 | Download start Date-Time: 2014-10-03 15:29:59.0 | 2014-10-06 06:16:12 HD Request # 65 | Using server: amp.sierracharts.com port 10149 | 2014-10-06 06:16:12 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-10-06 06:16:12 Socket (1144) | Connected. | 2014-10-06 06:16:12 HD Request # 65 | Sending historical data logon request message. | 2014-10-06 06:16:12 HD Request # 65 | Requesting Intraday data. Start Date-Time: 2014-10-03 15:29:59. Record interval: 0. Symbol: F.US.TFEZ14 | 2014-10-06 06:16:13 HD Request # 65 | Decompressing data. | 2014-10-06 06:16:13 HD Request # 65 | Receiving Intraday data for F.US.TFEZ14 starting at 2014-10-03 15:30:00 | 2014-10-06 06:16:13 HD Request # 65 | Timestamp of first Intraday data file record written: 2014-10-03 15:30:00 | 2014-10-06 06:16:13 Socket (1144) | Shutdown and closed. | 2014-10-06 06:16:14 The network socket for historical data has been closed. | 2014-10-06 06:16:14 HD Request # 65 | Received 11307 records from 2014-10-03 15:30:00 to 2014-10-05 21:00:00 (2.2 days) and wrote 11307 records for F.US.TFEZ14 | 2014-10-06 06:16:14 Added 83 Time and Sales records to Intraday data file for F.US.TFEZ14 after download. | 2014-10-06 06:16:14 HD Request # 65 | Intraday download COMPLETE for F.US.TFEZ14. Completion time: 2s | 2014-10-06 06:16:14 Real-time Intraday chart data file updates started for F.US.TFEZ14 | 2014-10-06 06:16:14 The chart image has been saved to: C:\SierraChart2\Images\F.US.TFEZ14 15 Min #3 2014-10-06 06_16_50.121.png | 2014-10-06 06:16:50 * |
| F.US.TFEZ14 15 Min #3 2014-10-06 06_16_50.121.png / V - Attached On 2014-10-06 10:18:57 UTC - Size: 66.92 KB - 436 views |
| [2014-10-06 17:32:01] |
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We will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-06 17:42:30] |
| User11942 - Posts: 298 |
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It seems the data missing from about 9:00 pm Eastern yesterday (comparing to Rithmic).
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| F.US.TFEZ14 15 Min #3 2014-10-06 13_36_57.784.png / V - Attached On 2014-10-06 17:37:59 UTC - Size: 59.13 KB - 452 views TF FMZ0014!-NYBOT 15 Min #1 2014-10-06 13_36_16.569.png / V - Attached On 2014-10-06 17:38:40 UTC - Size: 74.45 KB - 460 views |
| [2014-10-06 18:07:18] |
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We do not need further information. We do know about this problem but we cannot provide an immediate resolution to it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-16 16:35:42] |
| Netz - Posts: 19 |
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I am having the same issue today with AMP CQG with Sierra Charts. I have a Ninjatrader CQG Demo and all intraday data is shown.
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| [2014-10-16 16:45:59] |
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What is the specific issue and what is the symbol?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-16 18:42:17] |
| User11942 - Posts: 298 |
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Do you expect a resolution any time soon? Thanks.
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| [2014-10-16 19:00:35] |
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We have indirectly solved this problem described in the first post #1. Restart Sierra Chart to get updated symbol settings. The historical data you will receive will be delayed. As far as a permanent solution, this is out of our hands. So we do not know whether it will be solved or not. If you still have an issue, let us know the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-16 19:01:23
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